Privacy Policy
Privacy Policy
This Privacy Policy applies to personal information collected by House of Massage – Meringandan West (“we”, “us”, or “our”) via our website.
- What information do we collect?
We generally do not collect personal information directly through this website.
If you choose to make a booking, you will be redirected to our third-party booking system, Cliniko. Cliniko may collect personal information such as your name, contact details, and relevant health information required for your appointment.
We may also collect limited non-identifying information through cookies or analytics tools to help improve our website.
2. Types of information
“Personal Information” means information that identifies you or could reasonably identify you.
For the purposes of providing remedial massage services, this may include:
- Name and contact details
- Appointment and booking information
- Health information relevant to your treatment (collected via Cliniko only)
Health information is considered “Sensitive Information” under Australian privacy law and is handled with a higher level of care.
3. How we collect your information
We collect information in the following ways:
(a) Booking system (Cliniko)
When you make a booking, your information is collected and stored by Cliniko, our secure third-party practice management system.
(b) Cookies and website analytics
Our website may use cookies or similar technologies to:
- Understand how visitors use the website
- Improve functionality and user experience
These cookies generally do not identify you personally. You can control cookie settings through your browser.
(c) Third-party services
Any information collected through Cliniko is subject to Cliniko’s own privacy policy. We encourage you to review their policy before submitting your personal information.
(d) Sensitive information
We do not collect health or sensitive information directly through this website. Any such information is collected securely through Cliniko and used only for providing our services and as required by law.
4. Use of your information
We only use personal information to:
- Manage bookings and appointments
- Provide remedial massage services
- Communicate with you about your appointments
- Comply with legal obligations
5. Third-party disclosure
We use Cliniko as our booking and practice management system. Your information may be stored and processed by Cliniko in accordance with their privacy policy.
We do not sell or rent your personal information.
6. Access and correction
You may request access to or correction of your personal information by contacting us using the details on our website.
7. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
8. How to contact us about privacy
If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us at houseofmassagemw@gmail.com